Orders are usually dispatched within 24 hours of receipt, subject to stock being available.
We will advise you by email if we are out of stock and when you are likely to receive you order.
Orders are sent via Royal Mail (UK first class and International track and trace) but please note that we cannot guarantee a definitive time scale or date for the delivery.
Our standard postage charges are as follows:
- UK - Free Shipping
- Europe - £5.00 per order
- Rest of the World - £5.00 per order
Please be aware that we do not refund postage costs for unwanted orders.
Order Cancellation & Returns
- You have the right to cancel your order within 7 working days, beginning on the day after you receive your goods.
- Goods must be returned to us in an unused condition.
- To cancel an order please use the form on our Contact Page clearly stating “Order Cancellation” in the message and include your order number.
- Please be aware that we do not refund postage charges for unwanted or cancelled orders.
How to Make a Warranty Claim
In the unlikely event that a product reaches you in a less than perfect condition, please telephone our Customer Service Department on 01747 811100 or use the form on our Contact Page, clearly stating “Warranty Claim” in the message and including your order number to receive a Return Authorisation number (RA number) and further instructions.
Pack your product and use a shipping service that offers both insurance and tracking to ensure safe delivery. Tunes Limited is not responsible for packages lost in transit.
Please include the following information in your package:
- Tunes Return Authorisation number
- Your name, address, day time phone number and e-mail address (if applicable)
- Reference your assigned RA number on the outside of your package. Failure to do so may cause a delay in processing your claim.
- Copy of original proof of purchase (receipt).
For any additional assistance or further explanation of this policy or process please contact 01747 811100 and one of our representatives will kindly assist you.