Tunes (“we” or “us”) is committed to protecting and respecting your privacy.
This policy explains how we use any personal information that you provide to us through our website or app. Please read it carefully. We may change this policy. We will post any changes on this page, so please check back frequently.
For the purposes of data protection law, the controller is Tunes Limited Unit 19B Applins Farm, Farrington, Blandford Forum, Dorset DT11 8RA
Information we may collect from you
We may collect and process the following information about you:
Information you provide to us:
You may provide us with information by filling in our account form on our website or on our app to enter into a contract for the supply of services, or by contacting us by post, telephone or email or to report problems with our services.
The personal information that you provide will only include your name, address, email address and phone number.
Users who wish to create an account and submit personal information must be aged 18 years or older. By doing so, they confirm that they are this age.
Information we collect about you:
When you use our website or app, we automatically collect information about your device, including your IP address, information about your visit (including how you got to our website) and how you use our services. We may combine this information with other information you have provided to us.
How we use your personal information
We use personal information about you in connection with the following purposes:
Providing our services to you and fulfilling your requests
Supplying you with fast and efficient hot or cold food for collection or delivery with online card payment, where appropriate.
Marketing and advertising
Providing you with information about Tunes and special offers through newsletters via email if subscribed.
Service improvement and account management
- Ensuring that our content is presented in the most effective manner for you and your device.
- Administering our website and app for internal business administration (for example, troubleshooting, data analysis, testing, research).
- Protecting our interests and as part of our efforts to keep our services safe and secure.
- Managing and operating your account with us.
Legal basis for processing
Our legal basis for processing your personal information for the purposes described above will typically be one of the following:
It is necessary for us to process your personal information to perform a contract to which you are a party, or to take steps at your request prior to you entering into a contract.
You have consented to us using your personal information for this purpose (for example, when you create an account with us or agree to receive marketing emails from us). You can withdraw your consent at any time by deleting the information from your account or updating your marketing preferences.
It is in our legitimate interests to use your personal information to operate, improve and promote our services (for example, when we customise your experience of our services or use your information for analytics purposes) and to protect our business.
It is necessary for us to use your personal information for us to comply with a legal obligation.
Sharing your personal information
We will never share, sell, divulge or otherwise knowingly give your personal information to any third parties except:
Our service providers to help us run our business and perform services you request
We may provide your personal information to our business partners, suppliers and subcontractors who provide services to us or where necessary to perform a service that you have requested, for example:
- Online credit/debit card payment processor:
If online payment is available and selected as your chosen method of payment, you will be transferred to our payment partner’s secure website with your billing name and address in order to complete the transaction and then returned to our confirmation page when the transaction is complete. We never collect or save credit or debit card details.
- Delivery company:
If we use a third party service to deliver your online order we will pass your delivery name and address to them in order to fulfil our contract with you.
Analytics and search engine providers to help us improve our services
We may provide information about your visit to analytics and search engine providers to help us improve and optimise our services. We generally only share this information in a form that does not directly identify you.
To comply with a legal obligation
We may disclose your personal information if required to do so by law or in response to a request from law enforcement or another regulatory authority. We may disclose your personal information to enforce our agreements with you or to protect the rights, property or safety of Tunes Limited, its users or others. This includes sharing personal information with other organisations for fraud prevention purposes.
Storing your personal information
Unfortunately, although encrypted, transmission of information over the internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee its security and any transmission is at your own risk.
Once we have received your personal information, your data is stored on our secure server and password protected. We will use strict procedures and security features to try to prevent unauthorised access.
We keep your personal information for as long as is necessary for the purposes for which it is processed. These periods vary depending on the nature of the information and your interactions with us. You can delete your Tunes account at any time using the link on the My Account page.
We use only one cookie on our site. It is a necessary cookie called zenid, an anonymous session cookie which is required to be able to make a purchase.
Full information about cookies on this website can be found on our cookies page.
For further information on cookies please refer to www.allaboutcookies.org.
You have the right to ask us not to process your personal information for marketing purposes. You can do this at any time by updating your subscription preferences in your Tunes account or by clicking on the “unsubscribe” link in any marketing email we send you. You can also opt out of marketing by contacting us.
Data protection law gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. You can access, update and delete your account information by logging into your Tunes account. If you cannot fulfil your request using these tools, please email us using the form on our Contact Page or at the address below. We will handle your request in accordance with the law. This means there may be legal reasons why we cannot fulfil all requests.
Links to third party websites
- By post to: Data Protection Manger, Tunes Limited Unit 19B Applins Farm, Farrington, Blandford Forum, Dorset DT11 8RA
- By email from our Contact Page.
We hope that we will be able to resolve any questions or concerns you have. However, you may raise your concern at any time with the UK Information Commissioner.